Tokyo has more than 500 Tourist Information Centers that help travelers during their stay. Among them, the Tokyo Metropolitan Government operates several official tourist information centers in five strategic locations, providing practical travel guidance and the latest tourism information about Tokyo.
Tokyo Metropolitan Government
The Tourist Information Center at the Tokyo Metropolitan Government Building is ideal for travelers starting their journey in the Shinjuku area.
- Address: Main Building No.1, 1st Floor, 2-8-1 Nishi-Shinjuku, Shinjuku-ku
- Opening Hours: 9:30 AM–6:30 PM daily, except during the year-end and New Year holidays
- Languages Available: Japanese, English, Simplified & Traditional Chinese, and Korean
Busta Shinjuku
Besides travel information for Tokyo and other parts of Japan, the Tourist Information Center at Busta Shinjuku also offers additional services such as ticket sales, temporary luggage storage, parcel delivery, currency exchange, and wheelchair or stroller rentals.
- Address: 3rd Floor Terminal Area, 5-24-55 Sendagaya, Shibuya-ku, Tokyo
- Opening Hours: 6:30 AM–9:00 PM daily
- Languages Available: Japanese, English, Simplified & Traditional Chinese, and Korean
Haneda Airport
This Tourist Information Center at Haneda Airport is especially useful for international travelers arriving in Japan, as it operates 24 hours a day. Visitors can get information about sightseeing, transportation, accommodations in Tokyo, and free Wi-Fi access.
- Address: Terminal 3, 2nd Floor, 2-6-5 Haneda-kuko, Ota-ku
- Opening Hours: Open 24 hours daily
- Languages Available: Japanese, English, Simplified & Traditional Chinese, and Korean
Keisei Ueno
Located in a strategic area, the Tourist Information Center at Keisei Ueno Station is convenient for travelers arriving from Narita Airport via the Keisei Line or exploring Ueno, Asakusa, and nearby areas.
- Address: In front of the Keisei Ueno Station ticket gate, 1-60 Ueno-Koen, Taito-ku
- Opening Hours: 9:30 AM–6:30 PM daily
- Languages Available: Japanese, English, Simplified & Traditional Chinese, and Korean
Tama
The Tourist Information Center in Tama is suitable for travelers planning to explore western Tokyo areas such as Tachikawa, Tama, and Mt. Takao.
- Address: 3rd Floor, 3-1-1 Shibasaki-cho, Tachikawa-shi
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Opening Hours:
- Monday–Saturday: 10:00 AM–9:00 PM
- Sundays & Public Holidays: 10:00 AM–8:00 PM
- Languages Available: Japanese, English, Simplified & Traditional Chinese, and Korean
Besides these five Tourist Information Centers, there are many other information centers located throughout Tokyo. You can check the complete list of locations through this link.
Online Tourist Guide: Tokyo Navigation AI
In addition to offline information centers, Tokyo also provides an online tourist guide service that travelers can use anytime.
Called Tokyo Navigation AI EDO, this official online travel guide service by GO TOKYO helps tourists access travel information in a practical and convenient way.
The service can be used by both domestic and international travelers, whether before departure or while already in Tokyo.
One of its main advantages is that it is available 24/7 and can be accessed directly through a web browser without downloading an app.
Functioning like a digital travel assistant, users can ask questions via text or voice to get recommendations on tourist attractions, transportation routes, ticket information, and more.
The service supports multiple languages (text support for over 50 languages) and is free to use, excluding internet connection fees.
